• Help self isolating (contact number of local volunteers and good samaritans)

  • Corona virus and medications

In response to the ever changing information we are receiving constantly, we thought it would be useful to create a frequently asked questions information page to keep you updated.

Please keep in mind that we cannot provide answers to all questions, and if you need further information please visit Can we also ask that you try to refrain from contacting the surgery to ask questions that can be answered by visiting

Please do share this with friends, family or neighbours who may benefit from this.


Feeling alone or vulnerable? Do you or someone you know need help with shopping, medications or walking your dog?

Why not contact our fantastic team of volunteers in East Bergholt & Capel St Mary to help you?



Q:        I have asthma and/or COPD. Please can I have a rescue pack

A:         We can appreciate that you, like most people, want to be prepared for any eventuality, including having stand by medicines. However, it is known that patients with Corona virus infections and COPD exacerbations can present with similar symptoms. We therefore recommend that you do not automatically call and ask for a rescue pack but instead contact NHS 111or a doctor if you get unwell. 

Q:      I am not asthmatic, but I sometimes need an inhaler, please may I have one issued?

A:         We are seeing a growing number of patients requesting medication either earlier than normal, or as a “just in case” medication. As a result they run the risk of supply shortage. This could endanger patient those who genuinely need the medication To try to manage this surge in requests we would say that if you have a medication on repeat you can, of course, request this WHEN it is due (monthly prescriptions only please). If, however, you do not order the medication regularly then we would request you to consider if you have a GENUINE medical need for it. If so please ask to discuss with a clinician and we would be happy to help you out.

Q:         I am over 70 years’ old, can I safely still look after my grandchild?

A:         Anyone over 70 (or under 70 with certain health conditions) are in a more vulnerable group. The government recommend shielding these people for 12 weeks. This is not the same as isolation, but still recommends avoiding family gatherings. Additionally, we know that child could potentially pass on the virus. As such the recommendation would be to distance yourself from people including your family for the time being.

Q:        Please can I have my medication delivered?

A:         Please contact your local pharmacy to arrange this. In case if you they do not have capacity, we recommend that you contact the local community volunteer group to help you with this.

Q:        I can’t buy paracetamol as there is shortage (also face masks and hand sanitisers). Please may I can a prescription for this?

A:         There is a shortage on all these products. We will not be issuing any prescriptions for masks or hand sanitisers. If you have required a prescription for paracetamol in the past 2 years we are willing to issue a prescription for 30 tablets. We are having to limit this number as we are also experiencing a shortage. Thank you for your understanding.

Q:        I am unsure what is happening about my hospital out-patient appointment. Please can you chase this up?

A:         As you will be aware, hospitals have been instructed to cancel all non-urgent operations and move clinics to video or telephone appointments due to the concern of coronavirus. As such this is placing a huge strain on the hospitals and long waiting times are inevitable. We would ask that you give our secondary care colleges some time to sort things out. If you still wish to contact them, please do so by calling this number 0300 3034075.

Q:        Can I have a sick note for self-isolation as my family member has symptoms?

A:         In light of the current Coronavirus situation, it is inevitable that a number of employees may be required to self-isolate themselves at home even in the absence of any symptoms of an illness.  In these cases, your Doctor will not be able to issue a sick note as the time off work is not due to an illness, and isn’t affecting your ability to work, but rather is a precaution to avoid transmission of any illness that is yet to produce symptoms.

There is a new online service from 111 to request a self sick note in these circumstances. Please visit

Q:        I have heard drugs like ibuprofen and naproxen should be avoided as they may make coronavirus worse. Is this true?

A:         The current advice says unpublished data from France, which the UK authorities have not seen, has led to the French Health minister advising against the use of ibuprofen or naproxen (“NSAID drugs”). There is no current published evidence that NSAIDs have an impact on COVID-19.

However, the NICE/Committee of Human Medicines (an advisory body of the MHRA) have been asked to review the evidence. In the meantime, those with suspected COVID-19 should use paracetamol in preference to NSAIDs. Those on NSAIDs for other medical reasons (e.g. arthritis) should not stop them.

Q:        I hear that drugs like Ramipril are not safe

A:         Drugs like Ramipril and losartan belong to a family of medicines used to treat high blood pressure, heart failure and other heart conditions. There is no published evidence to currently suggest they worsen COVID-19 infections and so the recommendation is to continue with these medicines. We know that controlling high blood pressure or other heart conditions is very important in reducing the risk of COVID-19

We will of course keep you updated as new information comes out.

Thank you all for your support

Doctors at Constable Country Medical Practice.

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