Welcome to Constable Country Medical Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
For further information regarding the eConsult service at the Practice please click on the following link:
- Posted 3rd May 2019
Appointment System and Patient Contact Review
The practice will be implementing a new appointment system in July/August. The current system works well but we have been reviewing systems used at other practices and we feel we can improve it further.
However, the appointment system is just one facet of the practice and we want to take the opportunity to review all patient contact with the aim of making it simple for you to contact us and for us to address your needs in a clear and straightforward manner. We will also review how we contact patients when we need to, for example to inform them of test results or to book annual checks.
Over the next couple of months we will be consulting with patients to understand how we can improve the service we offer to ensure it is efficient, easy to use and provides the level of service you expect from your GP practice. This includes the use of text message, email, our website, online consultations as well as your contact with the practice over the phone and face to face. In short, we want to offer an excellent patient experience which meets the individual needs of patients.
We will be holding open days at East Bergholt and Capel in June (dates TBC) and will provide more details as we firm up how we intend to change our systems.
In the meantime, we would like to hear your thoughts on what works well (we don’t want to change what already works well) and what can be improved. Areas to consider are how you prefer to interact with the practice (e.g. phone, email text), areas where we need to focus on because needs are not always met first time, e.g. medication, and indeed any other aspect of providing healthcare which you feel we can improve upon e.g. continuity of care.
Any thoughts would be appreciated and you can either send me a short letter, let any of our staff know your thoughts who will then relay them to me, phone the practice and ask to speak to me or send a suggestion via the contact page on our Website at www.constablecountrymedicalpractice.co.uk. We’d love to hear from you!
- Posted 5th March 2019
New Appointment Cancellation Service
If you need to cancel an appointment, you can now send us a text message. This should help reduce the number of non-attended appointments and also provide a simple method for patients to let us know they need to cancel rather than wait in the telephone queue first thing in the morning.
To cancel an appointment, simply send a message to 07562618401 and include your name, date of birth and the date and time of the appointment you wish to cancel. Please note that this number can only be used for appointment cancellations. Any other enquires will not be answered if sent to this number.
- Posted 8th January 2018
National GP Patient Survey Questionnaires
You may receive a survey from Ipsos Mori over the next couple of months requesting feedback on the how the practice has performed. If you receive one, please complete and return it. Feedback is really important to us. We have been working hard over the last couple of years to improve the service we offer and patient feedback is vital in understanding the progress we have made and which areas we need to focus on.
For further news and updates please click the following link:
Provide feedback about the practice to Healthwatch
Click here to leave feedback about our Capel St Mary site
Care Quality Commissioner - Practice Quality Report
Please follow the link below to take you to our most recent CQC report dated 16th May 2018
GP + Appointments
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via reception during our usual opening hours. Please note that patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket, Leiston & Wickham Market and is an NHS Service delivered by the Suffolk GP Federation.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and additional clinicians offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. This may include services offered by the Midwife, Podiatrist or Acupuntcure and Chinese herbal medicine Doctor.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The medical centre conforms to the guidelines laid down by the Disability Act and includes a lift to the first floor. The Capel surgery is accessible by ramp and staff are on hand to help with any enquiries or concerns.
(Site updated 03/05/2019)