The surgery is continuously reviewing how we deliver our services in light of the recent issues surrounding coronavirus. It will be very helpful if you could kindly work with us so that we can minimise risk and ensure a healthy level of service. We sincerely thank you for your kind understanding.
Capel St Mary Site
We have now reopened our Capel St Mary site and have GP, Nurse, Phlebotomy and Flu clinics operating every week. However, as space is more restricted at our Capel site please avoid visiting in person unless you have an appointment or need to collect or drop off documents or a sample.
If you have an appointment at Capel, please phone the practice to notify us of your arrival and then wait for the clinician to call you in. If you have a flu appointment, you do not need to notify us, just wait outside the rear door at your appointment time. Please avoid visiting Capel reception if we can deal with your query by phone. If you do need to visit then please use the main doors and follow directions to the reception hatch. Please socially distance yourself from pharmacy customers who may be in the waiting room.
Here Is How You Can Help
PLEASE DO NOT book an appointment or attend either the surgery, pharmacy of hospital if you have any of the following:-
- A high temperature, persistent cough or are living with someone who has these symptoms
• If you have the symptoms, then please isolate for 7 days.
PLEASE DO NOT visit the practice as far as possible especially to book appointments or ask about results. You can call us.
In case if you do visit the surgery - the reception will initially only speak to you via telephone. Notices about extension numbers have been placed in the reception area along with alcohol wipes.
PLEASE DO NOT arrive early or wait in the waiting rooms in case you have been offered an appointment.
After self check-in, please go back to your car. The clinician will your mobile when they are ready.
If don't have a car or need wait in the surgery - you may notice that the surgery has reduced the number of seats in the waiting area and have spread them apart. This is to encourage social distancing and limit the risk of spreading infection.
The surgery would recommend use of "eConsult" service which provides both self-help information and also allows you to contact our doctors for advice related to non-urgent matters.
Please check the link for more information https://constablecountrymedicalpractice.webgp.com/
Please do not hesitate to contact us if you have anything of any serious or urgent concern via telephone
Phlebotomy, nurse dressing, child immunisation as well as other routine appointments continue to be offered as safely as possible. They can be booked up to 1 week in advance by calling the surgery.
The above advice will be reviewed on a regular basis and may need to change. We will aim to keep you updated of any changes at the earliest possible.
Finally, can we kindly request you to be patient with us and polite to our staff. Our telephone lines are going to be extremely busy. We fully appreciate that this is a very stressful time for our patients. We are here to help, but we are working under extreme pressures with reduced staff numbers, and we would ask that you consider this when you call us.
Many thanks for your co-operation
Constable Country Medical Practice.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
GP + Appointments - This Service Has Been Temporarily Suspended By The Local Health Authority.