Welcome to Constable Country Medical Practice
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*** WE STRONGLY ENCOURAGE OUR PATIENTS TO KINDLY USE "E-CONSULTS" FOR ROUTINE OR NON-URGENT MATTERS INSTEAD OF TELEPHONE AS FAR AS POSSIBLE.
THIS WILL ALLOW US TO DEAL WITH MORE PATIENTS & ALLOCATE EXTRA RESOURCE TO THOSE IN NEED. WE AIM TO ADDRESS ALL "E-CONSULT" QUERIES WITHIN 24-48 HRS. MANY THANKS FOR YOUR SUPPORT ***
Important update regarding blood tests
Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.
We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT).
Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.
We have the following advice for our patients:
- If you have been told your blood test is urgent, please attend your booked appointment without delay
- If you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.
- If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the test
Capel St Mary Premises
We have now reopened our Capel St Mary site and have GP, Nurse, Phlebotomy and Flu clinics operating every week. However, as space is more restricted at our Capel site please avoid visiting in person unless you have an appointment or need to collect or drop off documents or a sample.
If you have an appointment at Capel, please phone the practice to notify us of your arrival and then wait for the clinician to call you in. If you have a flu appointment, you do not need to notify us, just wait outside the rear door at your appointment time. Please avoid visiting Capel reception if we can deal with your query by phone. If you do need to visit then please use the main doors and follow directions to the reception hatch. Please socially distance yourself from pharmacy customers who may be in the waiting room.
FLU VACCINATION PROGRAMME
This year our flu clinics will be by appointment only as we need to ensure patients and staff socially distance to minimise the risk of transmitting Covid-19.
We will commence vaccinations on 21st September and hold vaccination clinics every day. We will telephone all patients to book appointments and will prioritise frail and at risk patients.
Many more patients will be eligible for flu vaccinations this year. This means it will take the practice much longer than normal to vaccinate patients. Please be assured that we will be vaccinating patients as quickly as we can.
Our Patient Participation Group will be helping the practice book appointments.
We will be holding flu clinics at East Bergholt and Capel. At East Bergholt, flu vaccination will be administered in the waiting room and a one-way system will be established. At Capel, a one way system will be in place for flu appointments.
All flu clinics are strictly appointment only. Please arrive on time for your appointment but no more than 5 minutes in advance.
You must wear a face mask when attending clinics and please adhere to the signs and markings to ensure you socially distance from our staff and other patients.
Thank you for your cooperation.
UPDATE REGARDING PRESCRIPTIONS
Due to the ongoing Coronavirus issue, in line with government recommendations we will be gradually changing all patients who have signed for electronic prescribing to BATCH (Electronic repeat dispensing) PRESCRIPTIONS automatically if you qualify for it. It will reduce the need for patients to contact the surgery and improve safety as well as satisfaction.
If you are currently not on batch prescriptions:-
- Please continue to drop the prescription requests into the prescription request boxes available at both sites. You can also continue to request them online if you have registered to use the online service.
- To facilitate those in self-isolation, patients can NOW ALSO EMAIL repeat monthly prescription requests to email@example.com. (Please note: This email is for repeat medication requests only and not for routine communication with the surgery)
- Prescription requests WILL NOT be taken by the reception team over the telephone or by hand to avoid mistakes and ensure infection control.
SELF CARE ADVICE
Please check for self care advice and if to contact a GP by using the NHS website at https://www.nhs.uk/conditions/
All common conditions such as tonsillitis, chest infections, urine infections, cellulitis have very understandable and evidence based advice.
Asthmatic Patients please refer to this helpful guidance: https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/
HERE IS HOW YOU CAN HELP
PLEASE DO NOT book an appointment or attend either the surgery, pharmacy of hospital if you have any of the following:-
- A high temperature, persistent cough or are living with someone who has these symptoms
• If you have the symptoms, then please isolate for 7 days.
• If you live with someone who has these symptoms, then please isolate for 14 days.
• If your symptoms, worsen, please visit the NHS 111 website online. Only call NHS 111 direct if you cannot get online or are advised to do so by the online service.
PLEASE DO NOT visit the practice as far as possible esp to book appointments or ask about results. You can call us.
In case if you do visit the surgery - the reception will initially only speak to you via telephone. Notices about extension numbers have been placed in the reception area along with alcohol wipes.
PLEASE DO NOT arrive early or wait in the waiting rooms in case you have been offered an appointment.
After self check-in, please go back to your car. The clinician will your mobile when they are ready.
If don't have a car or need wait in the surgery - you may notice that the surgery has reduced the number of seats in the waiting area and have spread them apart. This is to encourage social distancing and limit the risk of spreading infection.
The above advice may will be reviewed on a regular basis and may need to change. We will aim to keep you updated of any changes at the earliest possible.
Finally, can we kindly request you to be patient with us and polite to our staff. Our telephone lines are going to be extremely busy. We fully appreciate that this is a very stressful time for our patients. We are here to help, but we are working under extreme pressures with reduced staff numbers, and we would ask that you consider this when you call us.
Many thanks for your co-operation
Constable Country Medical Practice.
Suffolk and North East Essex - My Care Record
My Care Record enables health and care professionals directly involved in your care to access information about you.
How did you find our service? You can provide feedback about the practice at Healthwatch Suffolk
Click here to leave feedback about our East Bergholt site
Click here to leave feedback about our Capel St Mary site
Care Quality Commissioner - Practice Quality Report
Please follow the link below to take you to our most recent CQC report dated 16th May 2018
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and additional clinicians offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. This may include services offered by the Midwife, Podiatrist or Acupuntcure and Chinese herbal medicine Doctor.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The medical centre conforms to the guidelines laid down by the Disability Act and includes a lift to the first floor. The Capel surgery is accessible by ramp and staff are on hand to help with any enquiries or concerns.
(Site updated 21/10/2020)