Latest News
Christmas 2024 prescription ordering
Published on 6th Dec 2024
We are unable to take prescription requests over the phone
All medication details are recorded on our computer system and therefore if you lose your repeat prescription slip, please don't worry, we are able to look at our records and still order your repeat. You can also order your prescription on line via SystmOne, please ask one of our receptionists for your log in details if you do not already have them.
It is our policy to support the recommendations of the prescribing advisors at the Ipswich & East Suffolk Clinical Commissioning Group regarding the issue of prescribed drugs. Our normal issue is 28 days supply
Published 24th May 2022
Published on 19th Nov 2024
Results
Please contact reception after 2pm to obtain your test results. If your results have come back and the Doctor would like to speak to you, reception will make a telephone appointment for you to discuss with a Doctor.
If your results have come but are non urgent, reception will arrange for the doctor to call you back within 4 weeks.
It is practice policy that you speak to a Doctor prior to being able to have a copy of the test results. If your results have come back normal or no action required and would like a copy of the results, please allow 48 working hours for reception to action the request.
Please note that patients are not able to obtain their results from the Pathology Service Desks.
Published 24th June 2022
Published on 19th Nov 2024
Community Pharmacist Consultation Service
From 30th March 2022, when you call the practice, you will be asked about your symptoms. If they indicate that you can best be helped by a pharmacist, you will be offered a same day private consultation with a community pharmacist. Community pharmacists have already successfully seen thousands of patients for a consultation for a minor illness, following a call to NHS 111. This new way of arranging consultations with the pharmacist by a GP practice, has been successfully piloted around the county.
Published 22nd July 2022
Published on 19th Nov 2024
📞New Telephone System 📞
Tuesday 19th March 2024 Constable Country Medical Practice has a new phone system going live. Our new system is more advanced and uses the latest cloud based technology to improve our patient experience and will help us manage patient demand which is higher than ever before.
So what’s new?
💬 An option for an SMS message to be sent to you if calling from a mobile phone to book an appointment via e- consult to avoid waiting on hold at all.
☎️ A call back option when call demands are high.
👥 Clear & simple options so you speak to the right person or department within the practice.
📞 Don’t worry our phone number is still the same 01206 298272
💻 Want to find out more about the system we will be using and how it works? Click the link below:-
https://www.x-on.co.uk/healthcare-telephony/surgery-connect/
📣 Please be patient with us why we move over to our new system. All the team are working really hard and have been newly trained to improve our overall patient experience 😁
Published on 19th Nov 2024