Latest News
Capel St Mary Surgery Reception lunchtime closure
Capel St Mary Surgery Reception will close each lunchtime from next Monday, January 13, 2025. Our Receptionists will close their office between 1pm and 2pm each week day, coinciding with Villapharmacy who share the surgery building with Constable Country Medical Practice.
The surgery building will remain open for any patients who have appointments with our onsite clinical staff, such as Doctors and Nurses. For anyone needing to visit the surgery between 1pm and 2pm, we kindly ask you follow these advisory rules.
- Please use the self-check-in screen for attending appointments with a clinician.
- Please allow any of our Receptionists, in the Reception office, this time to take break and catch-up with tasks leftover from the morning's work
- If you need to speak with us, our telephone lines will remain open. Please call 01206 298272 where our Reception and other teams will be able to assist with your enquiry.
- In cases of genuine medical emergency, if it is the surgery you require and not 999, please call our 01206 298272 number and select our 'Emergency Line'. Your call will be answered as a priority and dealt with appropriately. Our on-site clinical staff will be alerted to deal with the emergency to the best of their ability.
There is still e-consult, the NHS website and 111 app to help you with medical queries. While the NHS app and our Systmonline side of our website are still available for test results.
Published on 6th Jan 2025
Free Menopause Clinics
The NHS is offering free online clinics teaching patients and healthcare workers more about the menopause.
With thousands of ladies affected by symptoms of the condition every day, these courses are designed to provide a greater knowledge on accessing support, managing symptoms and hormone replacement therapy (HRT). The sessions are organised by the NHS Suffolk and North East Essex Integrated Care Board (SNEE ICB) and will be hosted by local GP, Dr Lindsey Crocket, who has a special interest in menopause.
The date of the first presentation of 2025 is January 24th between 2pm and 4pm. There are various other dates throughout the year, with booking already open.
Participants will need to join the sessions via Microsoft Teams, but if you wish to remain anonymous during the two-hour clinic simply turn your video and audio off. For further information or to book your place, please go to: Virtual Menopause Group Clinics - NHS Suffolk and North East Essex ICB
Published on 27th Dec 2024
Christmas 2024 prescription ordering
Published on 6th Dec 2024
We are unable to take prescription requests over the phone
All medication details are recorded on our computer system and therefore if you lose your repeat prescription slip, please don't worry, we are able to look at our records and still order your repeat. You can also order your prescription on line via SystmOne, please ask one of our receptionists for your log in details if you do not already have them.
It is our policy to support the recommendations of the prescribing advisors at the Ipswich & East Suffolk Clinical Commissioning Group regarding the issue of prescribed drugs. Our normal issue is 28 days supply
Published 24th May 2022
Published on 19th Nov 2024
Results
Please contact reception after 2pm to obtain your test results. If your results have come back and the Doctor would like to speak to you, reception will make a telephone appointment for you to discuss with a Doctor.
If your results have come but are non urgent, reception will arrange for the doctor to call you back within 4 weeks.
It is practice policy that you speak to a Doctor prior to being able to have a copy of the test results. If your results have come back normal or no action required and would like a copy of the results, please allow 48 working hours for reception to action the request.
Please note that patients are not able to obtain their results from the Pathology Service Desks.
Published 24th June 2022
Published on 19th Nov 2024
Community Pharmacist Consultation Service
From 30th March 2022, when you call the practice, you will be asked about your symptoms. If they indicate that you can best be helped by a pharmacist, you will be offered a same day private consultation with a community pharmacist. Community pharmacists have already successfully seen thousands of patients for a consultation for a minor illness, following a call to NHS 111. This new way of arranging consultations with the pharmacist by a GP practice, has been successfully piloted around the county.
Published 22nd July 2022
Published on 19th Nov 2024
📞New Telephone System 📞
Tuesday 19th March 2024 Constable Country Medical Practice has a new phone system going live. Our new system is more advanced and uses the latest cloud based technology to improve our patient experience and will help us manage patient demand which is higher than ever before.
So what’s new?
💬 An option for an SMS message to be sent to you if calling from a mobile phone to book an appointment via e- consult to avoid waiting on hold at all.
☎️ A call back option when call demands are high.
👥 Clear & simple options so you speak to the right person or department within the practice.
📞 Don’t worry our phone number is still the same 01206 298272
💻 Want to find out more about the system we will be using and how it works? Click the link below:-
https://www.x-on.co.uk/healthcare-telephony/surgery-connect/
📣 Please be patient with us why we move over to our new system. All the team are working really hard and have been newly trained to improve our overall patient experience 😁
Published on 19th Nov 2024