News

Following a recent incident at the practice were personal belongings were stolen, the practice has fully reviewed it’s security measures. All patients will now be required to enter and exit via the main entrance at both Capel and East Bergholt sites. On arrival, patients should use the check-in screens to inform us they have arrived and then wait outside the premises. The clinician will call them when they are ready so see them and meet them in the waiting area to escort them to the consultation/treatment room. When you have finished, please leave directly via the main entrance. The practice will be enhancing its CCTV system and putting additional security measures in place to protect both staff and patients.

Published June 2021

The practice will be upgrading it’s phone system on Wednesday 7th July. The new system will include additional features to help our staff manage calls, and all calls will now be recorded. To minimise disruption we are undertaking as much preparation off site as possible. However, on 7th July we will need to change out our existing system and handsets for our new system and this will inevitably cause some disruption. During this time, all incoming calls will be diverted to temporary phones so patient may experience some additional delay, though we will aim to keep this to a minimum. We appreciate your understanding during the changeover.

Published June 2021