Statement regarding Constable Country Medical Practice surgery premises

Over the past five years the GP Partners at Constable Country Medical Practice have invested in refurbishing and upgrading the Capel surgery premises in order to prolong the life of building. We have also been actively developing the practice including attracting NHS and private practitioners to offer their services locally and becoming an approved GP training practice. More recently, we have been working collaboratively with four other local practices to successfully undertake covid vaccination clinics and have secured funding and approval to employ both a full-time pharmacist and a full-time paramedic. 

However, as we grow the practice team to improve the services we offer, clearly we need additional space to accommodate our clinical and admin staff. The planned residential developments across the area will also increase the practice list size significantly over the next 5 to 10 years. We are aware that residents at Capel St Mary have also expressed a desire for fit-for-purpose health facilities in the locality. With this in mind, the GP Partners and management at Constable Country Medical practice have invested a lot of time working with the CCG, NHS England, our Patient Participation Group and Parish and District councils to try to secure support and funding either to further improve and expand our current premises or, preferably, secure new premises perhaps as part of one of the new residential developments in the area.

After much lobbying, many meetings, and the commissioning of a comprehensive independent study, we have been told that unfortunately there is no viable option to alter the current premises at either site, and no funding for premises development will be available to the practice for the foreseeable future. This is a big disappointment to the practice as our desire is to further develop the range of services available to our patients and to deliver these services from premises which are modern and fit for purpose. Despite this setback, we will continue to lobby the CCG and NHS England in the hope that they will revisit their decision. We will keep you posted if anything changes but as of now we do not expect any significant shift in the position from higher authorities with regard to this issue. 

The GP Partners and Practice Manager

Constable Country Medical Practice

Published August 2021

Flu Vaccination Clinics

We are now sending out invites for flu vaccinations to those who are aged 65 years old and above. The clinics will be starting on the 13th September 2021 and will be held at both our East Bergholt and Capel St Mary sites every weekday afternoon. More dates will be available in due course.

We are sending out text message invites for all patients we have mobile number for and we will contact other patients by phone or letter. If you are unable to book your appointment via the text messaging service then please contact the reception team who will book your appointment for you.

If your appointment is at East Bergholt, please arrive as close to your appointment time as possible. Once you have arrived please make your way into the main entrance of the practice where you will be greeted by a member of our team and marked as arrived for your appointment. Our clinics in East Bergholt will be held in our waiting area. Once you have had your vaccine please exit the building through the main entrance.

If your appointment is at Capel St Mary, please arrive as close to your appointment time as possible. Once you have arrived please make your way to the back of the building and queue up outside the back door where the vaccinator will come and get you. Once you have had your vaccine you will exit the building through the main doors at the front.

Please wear appropriate clothing so you can easily uncover your upper left arm for vaccination. Please also wear a mask while in the building and do not come to the practice if you have any symptoms which may suggest you have Covid.

We are expecting to take delivery of vaccines for our patients who are under 65 in mid-October. These patients will receive invites through October with vulnerable patients being prioritised.

Published August 2021


Covid restriction changes

 In light of recent changes to Covid restrictions, we thought it would be helpful to clarify the position about attending an appointment at Constable Country Medical Practice.
The government announced that legal restrictions requiring the public to wear face coverings indoors will be eased from 19 July along with rules concerning social distancing and the number of people you can meet indoors.
However, health and care leaders say while restrictions are being eased in some public places, strict infection control measures need to be followed in healthcare settings.
This will reduce the risk of vulnerable people from becoming infected and help prevent Covid-19 outbreaks that could result in the temporary closure of the practice.
As such patients and visitors to GP practices across Suffolk, including Constable Country Medical Practice, will continue to be required to wear face coverings. They will also need to continue to socially distance and regularly sanitise hands. Any patient who fails to observe these protocols will be asked to do so.
Treating all patients, especially those who are clinically extremely vulnerable, in a clinically safe environment is our top priority and we will do everything we can to ensure this happens.
It remains a legal requirement for people to self-isolate if they test positive or are told to do so by NHS Test and Trace. Please could you therefore stay away from the practice if you do test positive for Covid.

Published July 2021

Incident at East Bergholt site

Following a recent incident at the practice were personal belongings were stolen, the practice has fully reviewed it’s security measures. All patients will now be required to enter and exit via the main entrance at both Capel and East Bergholt sites. On arrival, patients should use the check-in screens to inform us they have arrived and then wait outside the premises. The clinician will call them when they are ready so see them and meet them in the waiting area to escort them to the consultation/treatment room. When you have finished, please leave directly via the main entrance. The practice will be enhancing its CCTV system and putting additional security measures in place to protect both staff and patients.

Published June 2021

Telephone system update

The practice will be upgrading it’s phone system on Wednesday 7th July. The new system will include additional features to help our staff manage calls, and all calls will now be recorded. To minimise disruption we are undertaking as much preparation off site as possible. However, on 7th July we will need to change out our existing system and handsets for our new system and this will inevitably cause some disruption. During this time, all incoming calls will be diverted to temporary phones so patient may experience some additional delay, though we will aim to keep this to a minimum. We appreciate your understanding during the changeover.

Published June 2021